Features, Publications, & Good Words

Community Operations is unique in that it requires a mesh of a bunch of different skill sets. What makes an ideal ops candidate? What makes them qualified for such a specialized role? And how do you craft a job description that will help draw them out? 

Community Operations has been around for a while, but there is still a lot of confusion as to what exactly a CommOps person does. Learn the difference and balance between front and back of the house activities and why Community Operations is a pivotal swim lane on a community team. 

Community Operations adds tremendous value to not only the community team, but to the organization and the actual community itself. In this session, learn to sell the value of Community Operations...

In this 51st episode of MoC, I chat with CMX Founder David Spinks about managing Community Operations, supporting the roadmap, and enabling a cohesive community experience. 

In this 8th episode of The Community Corner, I chat with Beth McIntyre about community techstack, automations, and operations working for the Salesforce Trailblazer Community Team.

Get an inside look at some of the processes behind the Salesforce Trailblazer Community team's curtain. Co-presenting with Kendall Odom, in this presentation we cover the user group leader application and review process and the support case handling process.